“Our emotions need to be as educated as our intellect. It is important to know how to feel, how to respond, and how to let life in so that it can touch you.”

~Jim Rohn

The second half of this quote from Jim Rohn is a great follow up to yesterday’s CS Lewis quote.

We must let life in so that it can touch us. Only when we open ourselves up to our emotions and let life in do we experience all that life has to offer.

Here at Mavidea we sometimes experience this in our client relationships.

Sometimes our clients leave us and choose to move on to another provider.

Every time this happens it feels like someone punched me in the gut. I HATE to lose clients.

Now that I am so much older and wiser (that may be a bit of an exaggeration) I have learned to almost embrace these feelings.

Every time a client leaves I give myself a day to be plain old fashioned pissed off about it. After that I work to learn the most I can from that situation so it doesn’t happen again.

Doing the best for our clients requires that we care about them. A lot. But when we care about our clients that means it hurts every time one leaves.

In the end, I wouldn’t have it any other way. Caring about our clients means that it hurts when they leave, but it also means it feels great when they do well.

For every client that complains or moves on we have way more that are celebrating successes and complimenting us.

Make it a great day.

Jake